Frequently Asked Questions

Placing an Order

Yes. Our Business Gifting Specialists can assist with gift selection, customization, recipient lists, shipping and other order details. Call 1-800-255-7771 Monday through Friday from 8 am to 5 pm EST.

There is no general minimum listed for standard business gifting orders. Minimum quantities apply to certain personalized options:

Custom labels require at least 25 units of the same item.
Custom chocolate bar wrappers require at least 25 bars per flavor and/or design.
Once a custom chocolate logo mould has been created, there is no minimum for future chocolate-logo orders.

If you need to cancel or make changes to your order, please contact us immediately. Once an order is placed, it begins moving through our fulfillment process quickly, so changes or cancellations cannot be guaranteed. However, we’ll do our best to accommodate your request if the order hasn’t yet shipped.

Availability depends on the products, quantity and requested delivery or pickup date. Contact a Business Gifting Specialist to confirm availability.

Yes. Custom chocolate logo moulds are kept on file, allowing you to reorder your existing logo without paying another setup fee. Log in to your account or contact a Business Gifting Specialist for additional assistance.

Standard orders generally require one to two business days for processing but may take up to five business days during peak seasons. Personalized orders require additional production time:

Existing chocolate logos: 5-10 Business Days
New chocolate logos: 3-4 Weeks
Custom labels: 3 Business Days
Custom bar wrappers: 10 Business Days

Turnaround times may be longer during peak seasons. Please contact our Business Gifting department for more information.

We accept a variety of secure payment methods for online orders, including Visa, MasterCard, American Express, and Discover. You can also check out quickly and easily using Shop Pay.

Custom Gifting Options

Business gifts can be personalized with a custom chocolate logo, custom label or custom chocolate bar wrapper.
Depending on the option selected, you can include your company logo, a greeting, a special message or an occasion-specific design.

Yes. Your logo or design can be made into a polycarbonate mould used to create your chocolate logo. New custom logos have a one-time setup fee of $295.

New custom logo moulds require approximately three weeks for processing and production. Turnaround times may vary during peak seasons.

Once your custom mould has been created, there is no minimum order quantity. You may order as few or as many chocolate logos as needed.

Vector files are preferred, including PDF, EPS or TIF files. High-resolution JPG, BMP, PNG and PSD files are also accepted. For the best results, use a sans serif font that is at least 10 points and avoid fine details, very small text or decorative fonts.

Please review our Custom Logo Artwork Tips for additional information.

Yes. A digital proof is typically sent within one to two business days. Your approval is required before a custom mould is created or custom labels and wrappers are printed.

Custom labels have no setup fee and cost 50¢ per item. A minimum order of 25 units of the same item is required.

Custom labels are the quickest personalization option. When added to a standard, non-custom item, an order may be ready for shipping or pickup in as little as three business days. Turnaround times may vary during peak seasons.

Yes. Choose from pre-made templates or contact the Business Gifting Team about a fully customized design. You can select a foil color, add your message and upload your logo.

There are no setup, printing or digital-proof fees for custom chocolate bar wrappers.

A minimum order of 25 bars per flavor and/or design is required.

Yes. Complimentary personal messages are available with business gifts. If your order does not meet the minimum for custom labels, a complimentary gift message can still be added during checkout.

Yes, most of our items include your choice of holiday or everyday-themed gift wrap or box sleeves.

Discounts & Special Pricing

Yes. Volume discounts are available year-round on qualifying merchandise totals of $750 or more, excluding shipping and handling.

Yes. Limited-time Early Bird savings are offered during the holiday season. Dates and discount details will be available in early September.

Early Bird and volume discounts do not apply to shipping and handling charges or custom chocolate bar wrappers.

Multiple Recipients & Address Lists

Yes. Our Multiple Address Checkout lets you send gifts to several recipients while completing one order. You can add recipients individually or upload a recipient list.

Select Add Recipient, then enter the recipient’s name, company, shipping address and any apartment or suite information. You can repeat this process for each person receiving a gift.

Yes. Select Upload Recipients to add several recipients at once. Your list must follow the exact format of our address list template.

Yes. Each recipient has their own product section. Select Update Items & Quantities to choose which products the recipient will receive and adjust the quantities as needed.

Yes. Products in your cart can be assigned to multiple recipients. The cart summary will show how many recipients are receiving each item.

No. Canadian addresses cannot be imported through the online address-list tool. Call 1-800-255-7771 to place orders for Canadian recipients. Higher shipping rates, brokerage fees and taxes may apply.

Shipping & Store Pickup

Yes, you can choose the shipping date for your order during checkout. Please note that this is the date your order will leave our facility, not the date it will be delivered. Transit times will vary depending on the shipping method and destination.

Sarris Candies is only able to ship to addresses in the continental U.S. and Canada. Special shipping rates apply to shipments going to Alaska, Hawaii and Canada. Higher shipping rates, fees and taxes may apply. Please contact us for more information.

As temperatures fluctuate, we may hold your order if the state you’re shipping to is experiencing temperatures above 70°. During this time, orders are only shipped out Monday through Thursday. During warm weather months, orders will be packed in an insulated bag with ice packs and may require Expedited or Overnight shipping to prevent melting.

We guarantee that all orders will arrive in perfect condition when shipped with warm weather packaging. If there is an issue with your order, please contact us for more assistance.

You may select shipping options based on your preferred arrival timeframe, but transit times are estimated and cannot be guaranteed unless otherwise indicated. Shipping times begin when the package leaves the Sarris Candies facility.

During November and December, orders are shipped “the week of.” Mondays are the only ship dates available to select at checkout; however, your order may ship on any day during the week you select.

Yes. A shipment notification is sent when your order leaves the facility. For orders shipping to multiple addresses, the notification will initially include tracking for only the first address. Call 1-800-255-7771 to request tracking numbers for all recipients.

Customers are responsible for reviewing recipient information before submitting an order. Sarris Candies is not responsible for incorrect addresses or returned packages, and additional charges may apply for corrections, redirects or reshipments.

Yes. Orders can be shipped to P.O. boxes using USPS. Additional transit time may be required.

Yes. Store pickup is available at the Canonsburg store seven days a week. Standard items require approximately 48 business hours for processing, while custom orders may require up to three weeks.

Yes. Mailers are available for purchase. You may pack the gifts yourself, or Sarris Candies can pack the items in mailers so you only need to apply your shipping labels.

Orders are picked up at the Sarris Candies store at 511 Adams Avenue, Canonsburg, PA 15317.

If you are picking up your order before 8 pm, please drive around to the back of our building to garage door #2. Ring the bell and someone will bring your order out to you.

If you are picking up your order after 8 pm, please come into the front of our store first and let an associate know you’re here to pick up an order, then drive around back to garage door #2 where they will meet you.

We do not offer local delivery. All business gifting orders must be shipped or picked up at our Canonsburg store.

General Information

The shelf life of our candy varies by product. Solid chocolate has a shelf life of up to two years, while most other items are best enjoyed within one year. Products that contain nuts are freshest when consumed within nine months. Please refer to the Best By date on the product packaging for optimal taste.

All of our products are marked with a six-digit Best By date in the format BBMMDDYY. (For example, BB123125 would indicate a Best By date of December 31, 2025.) We recommend enjoying your treats before this date for the best quality and freshness, however, with proper storage, your chocolate will remain edible past the Best By date.

For the best results, store your chocolates in a cool, dry place—ideally around 60–70 °F—and away from direct sunlight, humidity, and strong odors. We don’t recommend refrigerating or freezing your chocolate, as this can affect its texture and appearance.

The white film you see on your chocolate is known as “bloom,” and it’s perfectly safe to eat. Bloom can occur when chocolate is exposed to sudden temperature changes or stored in a humid environment, causing the cocoa butter or sugar to rise to the surface, creating a whitish or streaky appearance. While it may affect the texture and look of the chocolate, it doesn’t impact safety. Proper storage in a cool, dry place can help prevent bloom from occurring.

Allergen & Nutrition Information

Please contact us for ingredient and nutritional information.

At this time, we do not offer any products that are certified kosher or halal.

Our plain milk chocolate does not contain gluten ingredients. However, it is produced in a facility that also processes products containing gluten, so we cannot guarantee that it is free from cross-contact.

All Sarris Candies products are produced in a facility where nuts are present, and while we maintain rigorous cleaning and food safety standards, cross-contamination is still possible. Even the most thorough processes cannot completely remove the risk of trace allergens. For individuals with nut allergies, we recommend exercising caution when consuming our products.

Yes, we offer a variety of sugar-free candies that are sweetened with maltitol, a commonly used sugar substitute. Maltitol provides the sweetness and texture of sugar but with fewer calories and a lower glycemic impact, making it a popular choice for those managing their sugar intake. Please note that, like other sugar alcohols, maltitol may cause digestive sensitivity in some individuals if consumed in large amounts.

Yes, we offer products that are gluten-free. Please note that these products are not certified gluten-free by a third-party organization, and they are produced in a facility where gluten is present. Customers with gluten sensitivities or allergies should use their best judgment when selecting products.

The caffeine content in our chocolate varies by type. Our milk chocolate contains about 3 mg of caffeine per ounce, while dark chocolate contains around 14 mg per ounce.
If your pet has consumed chocolate, please contact your veterinarian right away with the amount and type of chocolate involved.